Refund Policy

This Policy applies to TurnitPass subscriptions and any separately offered service allowances supplied by BunnyLabs LLC, and forms part of our Terms of Service. Please review the price, billing interval and offer details before payment.

All purchases and renewals are final and non-refundable except for the specific situations described below, the Pass Guarantee, an express written offer, or a refund required by applicable law. This includes unused subscription time and delivered word allowances. Access to purchased digital services begins when payment is completed.

Nothing in this Policy limits non-waivable consumer rights. Where a statutory withdrawal right can be waived only with express consent and acknowledgment, immediate access alone does not constitute that waiver.

Subscriptions renew automatically at the billing interval selected at checkout until cancelled. A monthly subscription renews monthly; an annual subscription is charged for the full year and renews yearly. Annual word allowances still refresh monthly, not as a full-year balance. A monthly-equivalent price does not mean an annual purchase is charged in monthly installments.

Cancel before the next renewal through the billing portal linked from your account. If you cannot use the portal, contact support@turnitpass.com promptly so we can help stop renewal. Keep the cancellation confirmation. Signing out, clearing browser history or simply not using the Service does not cancel billing.

Cancellation normally stops future renewal and leaves paid access available through the end of the paid period. It does not automatically refund the current or a previous period. Except where required by law or an applicable offer, unused time is not refunded on a prorated basis.

If Turnitin's AI detector flags a rewrite that TurnitPass delivered, we will re-run that text free of charge, as many times as reasonably needed, until the delivered rewrite is no longer flagged. If we cannot clear it after good-faith re-runs, we will restore the word credits that the original rewrite consumed. Re-runs do not use your allowance and do not require a new purchase.

To make a claim, email support@turnitpass.com from your account email and include: the Turnitin report showing the AI score, its document identifier and its date; the date you received the rewrite; and confirmation that the text is unchanged from what TurnitPass delivered. Send the request within 30 days of the delivery you want re-run.

The Guarantee covers text produced by TurnitPass and submitted to Turnitin's AI detector as delivered. It does not apply to text you edited after delivery, to flags caused by content you added or retained from other sources, to accounts suspended for breaching our Terms, or to fraudulent, duplicated, automated or bad-faith requests. We may pause a claim while we investigate suspected abuse.

The full terms of the Guarantee, including its conditions and limits, are set out in our Terms of Service under "The TurnitPass Pass Guarantee". This section explains how to claim it.

We may publish summary results from guaranteed re-runs, such as clearance rates and sample sizes. Those figures describe our own testing and do not extend the Guarantee beyond the terms above.

Included words and other usage allowances have no cash value, cannot be transferred or redeemed for money and are subject to the purchased plan. Unused words, forgetting to use a plan or cancelling after a valid renewal do not by themselves entitle you to a refund.

A successfully completed request uses the applicable allowance whether or not you decide to publish or use the output. Personal preference or a later change of mind does not by itself qualify for a refund. Where a rewrite is flagged by Turnitin's AI detector, the Pass Guarantee above applies.

Contact us if you were charged more than once for the same purchase, charged the wrong amount, or billed after an effective cancellation. We will investigate the transaction and correct confirmed errors, including refunding an erroneous charge where appropriate.

If you believe a payment was unauthorized, notify us and your payment provider promptly. You do not need our permission to exercise payment-dispute rights, and contacting support does not extend your bank's dispute deadline.

If payment succeeds but the corresponding access or allowance is not delivered, we will investigate and provide the missing entitlement or an appropriate refund. If a failed request incorrectly consumes words, we will review the usage record and restore an incorrect deduction where confirmed.

For a material failure of a paid service that we cannot reasonably resolve, we will assess an appropriate refund for the undelivered service or another remedy, subject to your statutory rights. Please include the time, affected tool and request identifier where available; you do not need to share an entire confidential draft to start an investigation.

Email support@turnitpass.com from the email associated with your account. Include the transaction date, amount and currency, receipt or invoice identifier if available, and a short explanation of the issue. Never send your full card number, password or API key. A Pass Guarantee claim should include the Turnitin report and document identifier described above.

Please report billing or delivery errors promptly and provide sufficient information for us to verify the purchase and investigate. We ordinarily review discretionary requests submitted within 60 days of the charge. Requests outside that period may be declined unless applicable law requires otherwise. Pass Guarantee claims follow the 30-day window described above.

Approved monetary refunds are normally returned through the original payment method. Your bank or payment provider controls when a refund appears and any exchange-rate effects. We will confirm the outcome and any adjustment to the subscription or unused allowances; a refund and cancellation are separate actions unless confirmed otherwise.

Please allow us an opportunity to investigate before initiating a payment dispute. We may suspend the disputed paid entitlement while investigating suspected fraud or an unresolved chargeback. Duplicate recovery through both a refund and a chargeback is not permitted; statutory payment-dispute rights remain unaffected.

Any refund outside the express cases in this Policy and the Pass Guarantee is at BunnyLabs' discretion. A goodwill exception applies only to the identified transaction, is not an admission of liability, and does not waive this Policy or create a precedent for later requests.

We may revise this Policy prospectively and update its effective date. Changes do not retroactively reduce the refund rights applicable to an earlier purchase. If a written order or promotional offer expressly provides more favorable refund terms, those terms apply to that purchase.

For refunds, Pass Guarantee claims, cancellation assistance or billing concerns, contact support@turnitpass.com.